Service Advisor - Piet Retief
TWK Agri
TWK Motors, part of the TWK Agri Group, has the following vacancy available: Service Advisor at Piet Retief, Mpumalanga. Responsibilities and Duties Ensure that the Service department contributes to customer satisfaction by providing optimal customer care Promote the dealers service departments capabilities and strengths Determine customer needs and communicate these to the service shop and deliver the vehicle on time Understand the customer's concerns Record customer requirements and details accurately Identify potential marketing opportunities Promote dealer service benefits to potential customers Answer telephone as per Toyota Telephone Standards Strictly use current Standard Operating Procedure for Reception Process to take appointments Ensure customers are notified of payment prior to collection Ensure all warranty and motorplan work has been identified and signed for by the customer Maintain effective communication / liaison with customers and workshop staff Take initiative to make decisions in the best interest of the customer Maintain regular contact with the customer Ensure vehicle is completed at promised time Sell features, advantages and benefits to the customer Monitor sub-let repairs Follow-up on awaiting parts - special order parts Sell additional products, services and repairs in a professional manner Ensure all repairs and parts, as requested, have been carried out and charged for Qualifications and Skills Matric / Grade 12 Sound / basic technical product knowledge Good people handling and leadership skills including communication skills Ability to communicate empathetically with customers Fully bilingual (English & Afrikaans) Good listening skills Good time management and administrative skills The company can expire jobs at any time at their own discretion.
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