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KEY PERFORMANCE AREAS Greeting customers and assisting them where needed. Consulting with technicians about needed repairs and suggestions. Answering customer questions about service outcomes and consulting with technicians when necessary. Informing customers about potential costs. Communicating effectively with warrantees. Maintaining the service centre’s scheduling and workflow. Informing customers of changes in service, additional repairs required, price differences, or when their vehicle is ready to be picked up. Ensure that job card has been completed fully including QC and washing of the vehicle Arrange invoice and payment by client Ensure that workshop reaches targets according to priority and customer requirements Answering phone calls SKILLS Customer service skills: Able to deal with suppliers, provide estimates and schedule appointments, while being courteous and friendly always. Able to handle customer complaints diplomatically and politely. Communication skills: As a liaison between the customer and technician, be able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians. Comprehension skills: Comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations. Motor and mechanical expertise: Able to look over complex technical documents, order parts and speak with technicians. Troubleshooting skills: Able to ‘think on your feet’ and quickly resolve issues. Some examples can be when customers change their minds about service work, repairs are running behind schedule or parts arrive late. Math and writing skills: Able to prepare and calculate estimates and formally communicate via email. Continuous performance skills: The ability to work effectively and efficiently in all situations, especially when under pressure, with little to no errors. REQUIREMENTS Matric Minimum 5 years experience as a Service Advisor in the Motor Industry Excellent computer skills on MS Officer, Excel and Outlook, etc. Must have the ability to work in a high-pressure environment Experience in workshop practices in the efficient servicing and repairing of customer vehicles Driver’s license Non-smoker If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link: https://selectmotor.co.za/job-application/ For further information please feel free to contact Debbie at Select Motor Recruitment 011 615 7747 Applications should be submitted no later than Friday 1 March 2024 Apply Now

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Jobs in Go!