Service Consultant Gqeberha, South Africa - South Africa
Staff Unlimited
Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer Meet with external parties (DD/IFA) when the need arises Assist with monthly close off co-ordination (which may require after hours and weekend work) Assist with service recovery and client apologies, also help with handling of complaints Answering/responding to inbound contact from customers professionally and responding to customer inquiries, service requests and complaints Providing customers with the organisation's services and product information when requested Processing administrative requests raised by customers Rooting inbound client contacts to the appropriate resources when necessary Accurate recording details of comments, enquiries, complaints and action taken Adhere to contact centre schedules and protocols Provide first time client contact resolution where possible Position requirements: You must have a senior certificate Relevant tertiary qualification; diploma/degree beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience dealing with clients/brokers/IFA's
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