Service Delivery Manager / Project Manager Position (Retail / Furniture Industry) - South Africa
Service Delivery Manager / Project Manager Position (Retail / Furniture Industry) Based in Braamfontein R35k per month A leading furniture/appliance retail group is seeking a customer focused, responsive and analytical individual. The successful candidate must have: • Diploma or degree (IT or Retail related) • Project Management Experience • 3 Years experience as a business analyst or in software application development (SDLC) • Portfolio of completed projects • Customer management experience • Knowledge of SAP systems • Knowledge of IT systems • Deep knowledge of business processes • Basic knowledge of computer hardware and networks • Knowledge of integration systems and processes • Proficient in MS Office, MS Visio, MS Project, SharePoint and SAO Aris Main Purpose of the job: • Systematic business analysis according to the business need of the stakeholder • Efficient and effective project management / change control management to ensure that the business requirement is met • Client Relationship & Service Management • People and Performance Management • IT Support & Self-Development • Team Work • Maintaining IT Governance Skills: • Analytical skills • Interpersonal skills • Customer service skills • Service Level Management • Strong verbal and written communication • Documentation skills • Presentation skills • Negotiation skills • Facilitation skills • Management skills • Project and programme management skills Behaviors: • Emotional maturity • Ability to work under pressure • Customer focus & responsiveness • Assertiveness • Problem solving • Judgement & decision making • Decisiveness • Analytical • Investigative orientation • Planning and prioritising • Multi-tasking • Query handling • Building relationships • Professional and technical proficiency • Business insight and acumen If you are an investigative individual with good negotiation, presentation and communication skills and you would like to apply for this exciting opportunity then please apply on line If you are an investigative individual with good negotiation, presentation and communication skills and you would like to apply for this exciting opportunity then please email your CV to [email protected]
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