Service Desk Agent - Midrand
Hemmersbach GmbH & Co. KG
Ensure successful and high-quality service delivery by effectively supporting business with global projects. South Africa - Midrand Young professionals Full-time — Your Benefits — Buddy program Disability insurance Internal career development Job with purpose Mentor program Onboarding program Pension scheme Trusted working hours Your skills Dealing with complexity Customer focus Problem solving Ability to work independently Quick comprehension Your Tasks Ensure successful and high-quality service delivery by effectively supporting business with global projects. Be the contact person for customers and service technicians Administer and schedule service technicians in the field, taking into account Product and customer knowledge as well as temporal and spatial availability Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency Handle escalations Ensure service documentation and update if necessary Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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