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Job Requirements Supporting 2nd level with information gatheringCategorize Tickets and check for completenessIdentify and diagnose issues and problemsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolutionEscalate, if needed, unresolved problems to a higher level of supportProvide essential online security advice and supportTracking of ongoing TicketsCreation of Knowledge Base ArticlesUpdate users with the progress of their logged incidents Minimum Requirements Grade12 (On the job training will be provided)Good communication skills in German (written and spoken) Basic English communication skillsBasic knowledge of MS Office and MS WindowsBasic understanding of IT systems (beneficial)Previous role within a service department will be beneficial but not neededAbility to work well within a teamCommunicate effectively with team members and usersRequires organizational skills to manage their and the teams workload Please forward CV and ALL supporting documentation to, Caree-Leeprofilepersonnel.co.za. Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies. https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzcyNDQ3MzAyP3NvdXJjZT1ndW10cmVl&jid1752794&xid2772447302 Apply Now

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