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Service Desk Analysts GERMAN SPEAKING Salary: R15-20K Per Month Purpose of Position: Complement Recruitment are recruiting for 4 x Service Desk Analyst positions (IT Support) for Permanent positions based in Johannesburg, Gauteng (Sandton, Woodmead surrounding areas). The purpose of the analysts is to provide customer support in terms of services / software / network / hardware or products in the German language. minimum B2 Level CERF Standard. To handle calls, chats, e-mails and tickets, to analyse them and to solve them depending on the degree of priority and within an optimum time, according to the agreed upon procedures and standards in the SLA (Service Level Agreement).Check out Our Site Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements : PLEASE NOTE : Applicants who do not speak German will not be consideredMust be fluent in German NON-NEGOTIABLEGerman language Minimum B2 Level CERF Standard.Own Transport (office/on-site for minimum 6 months)Excellent English and German language communication skills Technical Competency: ü Knowledge of Microsoft Office and other Software & Hardware Operating Systemsü E-mail, Admin and customer service responsivenessü Knowledge about connecting and installing peripheral equipment Acrobat Reader (searching within the document) SKILLS AND KNOWLEDGE: General Skills: ü Ethics and integrityü Organizational affiliationü Team orientedü Results orientedü Creativity/Innovationü Behaviour/Adaptability flexibilityü Stress toleranceü Explorationü Respect for the individualü Excellent work standards Professional Skills Required ü Verbal and written communicationü Active listeningü Planning and organizingü Attention to detailsü Analysisü Problem solving abilityü Customer oriented DUTIES: Key Responsibilities: Acquisition of the specific and required information for performing the job that the Employer provides him/her with.Receiving requests on the phone, by chat, by e-mail or requests sent online.Providing level 1 technical support to solve the requests sent from the customers.Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution.Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation.Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently.Observes the working procedures and depending on the complexity of the request, forwards or guides the cu https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyMzE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ&jid1183683&xid1109_72315 Apply Now

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