Service Desk Operator (1 month Contract) - Johannesburg
- Logs calls on IEC Remedy tool for incidents, problems and requests.
- Serves as the first point of contact for all incidents.
- Ensures all incidents are understood, logged, resolved, assigned to the
- appropriate domain and closed.
- Answer user telephone calls and log issues that users are experiencing;
- Provide first line support on any IT or system issues experienced by the
- users;
- In cases where they are unable to resolve the problem, they will have to
- direct the caller to the relevant person that will resolve the issue;
- Follow-up with the respective technicians or system owners to ensure that
- user calls are resolved.
- Provide feedback to the users on the status of their calls.
- Logs all incoming calls, and ensures sufficient information is recorded.
- Informs the user of how the incident will be resolved, handled.
- Identifies the severity and priority of all problems.
- Communicates to the appropriate level with the client, explaining severity of
- problem, the resolution, and an estimated time for service recovery.
- Verbal and written communication.
- Interpersonal skills.
- Office administration skills.
- Customer care.
- Problem resolution.
- General user account administration
Facebook
WhatsappRelated Jobs
Service Desk Operator JHB - Central - South Africa
Nambiti Technologies Ltd
...
Mcse Engineer Midrand - Midrand
Datacentrix
...
Service Desk Agent I x5 - Johannesburg
...
Desktop Support Technicians (1 Month Contract) - Johannesburg
...
x3 Service Desk Agents I - Sandton
...