Service Helpdesk - South Africa
Goscor Group of Companies
The successful candidates' core function will be to mandate the Service Helpdesk. The Service Helpdesk Operator is one of the core functions of the Service Department where customer relationships are built and maintained. Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers to customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians. Constant customer communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for ISO. Send out customer surveys. Assists with additional admin work (quotes & customer invoicing when needed) Work in progress Controlling of small workshop consumables and costs. Arranging induction to sites. Must have Matric. Must have a minimum 2 years' relevant experience with strong computer skills (Microsoft Office Word, Excel and PowerPoint). Must have an outgoing personality to work with technicians, admin team, sales team and customers. Must have the ability to work fast and accurate under pressure. Knowledge of Autoline or another similar program will be an advantage. Excellent communication skills Excellent customer service skills High level of organizational skills and time management Needs to be able to work independently. Sober habits Action orientated problem solver, analytical nature, and team player
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