Service Manager - Soweto
Fusion Recruitment
Reference: JHB004640-Dom-1A well-established company located on the East Rand is looking for a Service Manager to join their team Minimum Education: Matric Minimum Experience: 3 - 5 years’ experience of field service management or project management experience requiredIndustry Specific: compressor industry experience is highly advantageous / have a strong technical ability on electromechanical equipment Duties and Requirements includes but is not limited to the following: Supervise, manage and responsible for coaching and training of service technicians Manage workload, overtime and overall demand on labor resource planning Review projects, define the equipment and service scope with customer and sales department Monitor cost and overall profitability of projects Work with procurement to prepare equipment PO’s, installation and parts lists, and vendor required items as well as to coordinate shipment and installation to customer site Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations Supervise start-up and commissioning of the equipment Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation Training and supervising employees in the field who are responsible for installation, repair, or maintenance of equipment or machinery Scheduling work activities and communicating with clients to ensure that projects are completed on time Ensuring that technicians have adequate supplies and equipment to do their jobs efficiently Developing and implementing policies, procedures, and programs to improve efficiency in the field operations Evaluating field service operations to identify opportunities for process improvement Monitoring field service staff to ensure they are following company policies and procedures Managing all aspects of a company’s field operations including scheduling technicians, hiring new employees, and handling customer service issues R 50 000 - R 60 000 - Monthly plus medical aid, gap cover, group risk and a retirement annuity
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