Service Manager- Commercial Vehicles- Klerksdorp - Klerksdorp
Motus Corporation
Job Description Mercedes Benz Commercial Vehicles currently has a vacancy for a Service Manager in our Cargo Motors Commercial Vehicles dealership. The position will report to the Dealer Principal (DP) and is responsible for managing a group of qualified technicians, apprentices and clerical staff. Position Overview Specific Role Responsibilities The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability. Qualifications and Experience Matric Qualified Technician (Diesel Trade or related qualification) will be an added advantage. Relevant post matric qualification in Management will be an advantage Driver’s License code 10 or C1 Skills and Personal Attributes COMPUTER PACKAGES: Fully computer literate - Microsoft package Experience in automate or Kerridge will be an advantage KNOWLEDGE AND SKILLS: Ability to control resources at a level commensurate with profit requirements and enhanced customer relations. Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers Supervision of staff, management of performance, discipline and other staff management related functions. Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures. Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales. Ability to ensure excellence in customer service. BEHAVIOURAL COMPETENCIES Customer focused management Strong motivational skills Excellent negotiation skills Excellent people management skills Focus on driving performance
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