The responsibilities of the
Service Manager include the following tasks
BUT NOT LIMITED TO:- Manage all Truck Services and ensure an excellent service is delivered as per company policies.
- Carry out regular Service and Warranty Audits on all vehicles still under cover.
- Report to finance department in advance the cost off all service costs coming up a month in advance.
- Carry out monthly mileage checks, analysis of fast-moving parts and problematic parts and send reports to the finance department.
- Manage all Warranty Issues / Problem solving.
- Daily Dealer communications on service levels
- Maintenance Agreement audit and compliance.
- Gather crucial information and provide management with feedback on common issues / problems faced across product range.
- Compile Monthly/ quarterly reports to head office.
- Provide analysis on serviced trucks and problems encountered for improvements.
- Handle all mechanical and technical issues and escalate with head office for improvements.
- Conduct client/ dealership/mechanics training sessions to transfer knowledge as updates are received.
- Implement policies / procedures and assist with building a robust service and warranty system.
QUALIFICATION & REQUIREMENTS: -- 5 8 years experience in a workshop Manager Management Role within a commercial Vehicle workshop
- Min. 10 Years of technical experience in the commercial vehicle industry
- Qualified diesel Technician/Mechanic
- Sound electrical and mechanical knowledge.
- Willing to travel country-wide and international travel may be required for product training.
- Valid Unendorsed Drivers License- Code 1.
- Excellent Technical abilities and problem-solver/solutions driven
- Must have a proven track record of leading a team of qualified truck mechanics
- Experience as a sound Assessor is necessary to advise on service and the validity of warranty claims.
- Experience in collaborative working relationships with the various stake holders.
- Clear and concise communication skills in English due to potential language barriers.
- Patient and able to work with staff with limited English proficiency.
- Should be a suitable culture fit, ideally someone that has working experience within a company with a Chinese Culture
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