Service Specialist - South Africa
Position Purpose Deliver and enable excellence in all service moments to all stakeholders. Personalised servicing through the omni -channel experience focusing on the overall quality of interaction between our customers and the brand. Committing to our service charter and strive to continuously make a positive difference. Experience 3 - 5 years Health Care Operations Experience 2 – 3 years Call Centre Experience Qualifications Grade 12 / Matric / NQF level 4. Call Centre, Customer Services Certificate Advantageous Accountabilities Client service delivery and quality: Follow procedures and cooperate with peers and leader for best possible service delivery Compliance and Risk Management: Defined legal, statutory and regulatory compliance is maintained at the required standards Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary Financial Management: Contribute to cost savings within the department to assist with financial goals and targets Operating Model: Meet delivery objectives through working with other team members within and linked to the department / project Resolve operational performance variations and problems and escalate unresolved issues to higher levels Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery Operational Implementation of Strategy: Keep up to date with operational changes implemented in response to important external influences Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement Operational Leadership: Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives Engage in development, coaching and mentoring Support transformation through valuing diversity
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