Service Suite Manager - Central Johannesburg
The incumbent will provide direction and input re. the administration of SEB in line with client needs and working closely with the Executives to implement and drive strategic changes. Manage a large team of key account managers for a portfolio of funds. Lead the team and manage workflow. This role is focused on the achievement of the SEB Company Strategy through the provision of: Facilitation services for the planning, implementation and monitoring of customer engagement, benefit counselling, brand awareness, client take on and member education .Project management services to execute and manage key organization-wide strategic and operational projects. BUSINESS IMPROVEMENT : Analyze and identify opportunities for business process improvements wrt. Customer engagement, brand awareness, client take on , and education of members.Study, assess, and analyze the current working environment to enhance processes to improve on and enhance the relationship with clients. POLICIES, PROCEDURES AND PROCESSES: Manage and ensure accessibility and effective implementation of policies, procedures and controls covering all areas of assigned departmental activity so that all relevant procedural / legislative requirements are fulfilled to ensure that the SLA for all clients are upheld OPERATIONS MANAGEMENT: Assist in the administration and monitoring of the day-to-day operations of the Admin teams / key account managers or key stakeholders externally within required performance parameters;Provide administrative support to the COO and It to enhance the execution of her responsibilities;Assist in the administration and all associated document management, governance and record keeping in line with SEB policies and procedures to maintain compliance and manage associated risks. PROJECT MANAGEMENT: Coordinate and support selected SEB strategic projects / initiatives from inception through planning, implementation, monitoring, evaluation and conclusion to ensure delivery of strategic objectives, on time and within budget and other constraints.May be required to assist in data governance, research, analytics and reporting. SECRETARIAL SERVICES: Provide secretarial services on selected governance structures and decision-making committees on which the COO ;This includes logistics coordination, agenda planning, working with presenters to prepare prior to submission / presentation, material collection and distribution, attendee tracking and posting of minutes.Contribute towards the negotiation of internal service level agreements where necessary.Continuous improvement/ Innovation.Contribute towards the identification of opportunities for continuous improvement of the SEB operational processes, p https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTY4NzEyMDkxP3NvdXJjZT1ndW10cmVl&jid1480300&xid3968712091
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