Jobs in Go!

Overview: An opportunity exists for a Services Manager, based in East London, within the Healthcare/Medical services sector. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the environment to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops. Minimum requirements: Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related3 years' relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services3 years’ experience managing large teamsKnowledge / exposure in Industrial Relations Overview of responsibilities: Effective management of external service providersEffective quality systems managementEffective financial managementEffective people management Detailed responsibilities Effective management of external service providers through: Identifying, together with Group Procurement, applicable services and service providersReviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant partiesDriving and monitoring conformance to SLA, identify gaps and implement corrective actionMaintaining productive relationships with service providers through regular meetingsEffective relationship building with internal and external stakeholdersParticipating actively, where necessary, on internal and external review meetings Effective quality systems management through: Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and drive corrective actionsEnsuring compliance to ISO 9001:2008 and ISO 1400:2004Preparing for and participat https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTQ4NDAyMTE/c291cmNlPWd1bXRyZWU&jid1559435&xid194840211 Apply Now

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Jobs in Go!