Shared Service Center (SSC) Manager (P2P) - Tembisa
SoluGrowth Ltd
Solugrowth is in search for a Shared Services Center (SSC) Manager (P2P) responsible for the development, implementation and adoption of processes and tools to drive scalability, efficiency and continuous improvement through a shared services model. This Manager is responsible for the day-to-day management of multiple teams within the Shared Service Center and for driving migration, execution, and process improvements of multiple shared service operations. The Manager interacts with Global Process Owners (clients) as well as the internal team to ensure optimisation & standardisation of processes, and to embed knowledge management and quality control practices. The Manager is responsible for maintaining good relationships with the client, managed resources/teams, internal management & leadership as well as external customers.The Manager ensures compliance to appropriate Internal client Controls and adherence to Legal / Tax and Company policies. RESPONSIBILITIES Establish/ensure the optimal team design, processes and procedures to achieve objectives. Responsible for meeting and exceeding Service Level Agreements and customer expectations. Using client’s metrics to track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners. Create and measure KPIs to benchmark and optimise performance on an ongoing basis, drive standardisation and transformation to fulfil internal and external customer requirements. Ensure adoption of best practices and continuous improvement programs as well as tracking & reporting thereof. Structure quality control processes to ensure accuracy and compliance with established procedures. Manage staff from multiple teams (and geographies) including recruitment, training, distribution of workload, coaching and development. Provide employees with continuous feedback and coaching using talent-and-performance management tools. Manage team in day-to-day responsibilities, issue escalations as well as career development and performance feedback processes. Provide excellent service to internal and external customers, addressing and resolving Customers’ issues and concerns. Assist in the resolution of aged payables, work orders or other relevant measurement sources through collaboration with multiple teams (both in client and SSC areas). Focus on automation & provide input to streamline processes to improve accuracy and efficiency. Submit periodic reporting (PowerPoint) to internal leadership and client to include SLA and KPIs. Assess productivity and consistency of the shared services functions on an ongoing basis identifying opportunities to enhance value. Implement, monitor, and maintain critical controls to reduce fraud and increase processing quality. Design and prepare process maps and workflows, process narratives and documentation. Assist in various company initiatives and projects as requested. Take an active role as a business leader within the team and support the overall objectives of the business. SKILLS & EXPERIENCE • Relevant qualification in Business, Finance or Project management with relevant experience• Finance & Accounting proven experience in SSC environment or in Country regional Finance role • Progressive leadership/management positions that include exposure to finance, accounts payable, procurement, and project management• Experience in a management role, including staff management (staff size of >10 people)• Experience with change management as well as working in a multicultural and international environment• Understanding of relevant regional accounting practices and the regulatory environment• Experience in continuous improvement initiatives, root cause analysis and project management• Genuine interest in business process standardization & improvement• Customer orientation and intercultural competency• Knowledge of Oracle would be advantageous• Excellent written and verbal communication skills• Ability to work on tight deadlines for deliverables and presentation of results• Strong Excel, Visio, and PowerPoint skills required for presentations and reporting• Customer Excellence orientation and ability to successfully deal with employee and vendor questions and resolve issues• Global multinational and Fintech/E-Commerce/IT industry experience will be beneficial
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