Shop Manager Somerset West - Somerset West
Helderberg Personnel
Reference: SW004724-AM-1 My client, a family-owned business based in Somerset West, specializes in the manufacture of Ready to Eat Meals and Food Products, is seeking to employ a Factory Shop Manager Key Responsibilities Include: Factory Shop Management: Responsible for managing the shop's operations, including opening and closing, in-store and online sales, customer service and inventory management Maintaining security on the shop floor to prevent theft or loss of merchandise Collaboratively working with other staff to ensure smooth operations and a positive work environment and that the shop is always manned during opening hours Sales and Customer Service: Maximise sales and ensure customers are met with high levels of service Seek referral business and look to grow the customer base - This will include upsell, cross-sell Capture customer details and build and manage loyalty with customers Process customer orders accurately and efficiently with gratitude and professionalism Process credit card and electronic payments and receipting Assist customers with inquiries, product recommendations, and purchases Handle customer inquiries, requests, and complaints in a courteous and professional manner Shop Merchandising: Restock inventory and replenishing supplies daily before shop opening times Assist in maintaining cleanliness and organisation of the shop floor Ensure that the store's layout and displays are visually appealing and effectively showcase the company's various products and brands Assist in setting up and maintaining promotional displays. Inventory Management: Conduct daily stock takes, at the end of each sales day, to monitor inventory levels and reconcile discrepancies Record and capture inventory levels as required by management Assist in identifying slow-moving or expired products and recommend appropriate actions Packaging, Dispatch and Reception: Fulfil a backup role to current receptionist / dispatcher Requirements Include: Fully bilingual in Afrikaans and English Grade 12 essential Retail / Customer Service Experience Working hours are as follows: Monday – Friday (08:30 – 17:30) 2 Saturdays in a month (09:00 – 13:00)
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