SHORT TERM INSURANCE CLAIMS HANDLER | ADMINISTRATOR - South Africa
staffsols
We are seeking a Short-Term Insurance Claims Handler/Administrator for our client in the Finance and Insurance Industry in Port Elizabeth. Main Duties will Include: Collecting required information and documentation pertaining to claims Registration of claims Follow through with claims process until finalization Keeping the client up to date on the progress of the claims process Update company records as required to reflect initial information about the claim as well as any changes that are made later Upselling Addressing various coverage issues Problem-solving Any other ad-hoc duties which may be assigned Taking control of outstanding claims by; Ensuring regular follow ups and feedback to clients; Ensuring collection from claims box; Ensuring continuous and timeous attendance to claims; nsuring client satisfaction on all claims. General Client Management: Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails, etc. Respond to client inquiries/issues within the established timelines Manage their own diary/follow up system Monitor and review client satisfaction Maintain up-to-date records of all communication with clients Requirements: Insurance Products: 2 to 3 years Claim Handling: 2 to 3 years Matric Certificate (Grade 12) Tertiary Qualification advantageous RE5 Examination advantageous 3 years experience in short-term claims - non-negotiable Computer skills and knowledge (Word, Excel, Outlook, Internet) Key Competencies: Fully Bilingual in English and Afrikaans Professionalism - Working in a corporate environment Effective communication skills – written and verbal Excellent telephone etiquette Problem assessment and problem solving Dealing with difficult customers Customer service orientation Self confidence Neat and Organised Planning and Prioritising Attention to detail and Accuracy Flexibility / adaptability Fast Learner High level of responsiveness Team player with exceptional interpersonal and solution-oriented attitude Able to perform under pressure Must understand marketplace trends and best practices to meet client needs Good mathematical skills Ability to prioritise and self-manage work loads Strong negotiation skills Positive attitude Behaving in an ethical manner at all times
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