The role:

Network Provide expert-level technical support and troubleshooting assistance to clients or internal teams on networking infrastructure components, including routers, switches, firewalls, and wireless access points.
Diagnose and resolve network connectivity issues and security issues and analyse network traffic patterns and performance metrics to identify potential bottlenecks, anomalies, or areas for optimization.
Dealing with escalated troubleshooting

Requirements:

Proficiency in network routing and switching protocols (e.g., BGP, OSPF, VLANs, STP) and Voice technologies such as VoIP, SIP, and Unified Communications
Strong understanding of network security principles and best practices, including firewall configuration, VPN implementation, and threat mitigation strategies.
Hands-on experience with network and voice hardware and software from leading vendors, such as Cisco, Juniper, Avaya, Microsoft, and others.
Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network and voice issues and drive resolution to completion.
Outstanding communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and influence decision-making

Certifications required: