Responsibilities:
Technical Support

Provide first-level support for customer concerns and issues regarding software installation and operation.
Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
Customer notification and workflow coordination and follow-up to maintain service level agreements.

Applications Engineering

Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
Provide engineering support of our incoming tickets, including extensive troubleshooting
Travel up to 25% of the time

Training, Demonstrations & Documentation

Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
Provide technical sales support demonstration and competitive analysis (benchmarking).
Create technical documentation of issues and their solutions to help future efforts and resolutions
Document complaint reports and troubleshooting steps

Desired Education and Skills

Ability to provide step-by-step technical help, both written and verbal
Ability to work independently and meet multiple deadlines
Ability to diagnose and troubleshoot basic technical issues
Proficiency in Microsoft Office and Windows
SQL Database & Delphi Experience is a plus

In addition, there are different types of backgrounds that can set up an applicant for success in this role. Applicants should meet one of these types:

+- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
A passion for the manufacturing industry and helping client solve problems
A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.

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