Spa Manager - Cape Town City Centre
MSC Cruises
The SPA Manager establishes team leadership and coordination Represents the spa in a cordial, efficient and professional manner while maintaining a commitment to customer satisfaction. REQUIREMENTS: Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous. 3 years as Spa Manager on a Cruise Ship. Beauty/Cosmotolegy/Spa Qualification or Diploma. Strong PC Skills using Microsoft applications such as Word and Excel. Basic knowledge of Microsoft Outlook or equivalent mail client application. Proven accounting skills, marketing strategy and the ability to lead the group to meet new goals. RESPONSIBILITIES: In a professional, persuasive and friendly manner effectively drive treatment delivery to meet targets by encouraging guests to purchase SPA services and products. Manage the day-to-day operation of the SPA with initiative and creativity. Be on duty seven days each week. (Hours will vary according to itinerary). Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business. Continuously monitors services provided by staff and formulate action plans to resolve problem areas to ensure continual improvement of service initiatives. In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA. When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements, Window decoration. Demonstrate excellent product knowledge of all merchandise sold in the SPA. Exercise extreme care with all articles for sale in the SPA. Ensure compliance with all Health & Safety regulations within the SPA.
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