Spa Receptionist - Cape Town City Centre
MSC Cruises
The Spa Receptionist ensures the well-being of the SPA guests with professional competence. All-round care of guests - warm, personalised guest welcome and farewells. Professional advice and sales of treatments and products. Competent handling of guest feedback. Controls daily closing and administrative work. Well-developed organization and computer skills. Sales and consulting experience. Strong PC Skills using Microsoft applications such as Word and Excel. Basic knowledge of Microsoft Outlook or equivalent mail client application. Requirements: Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous. 1 year of experience as assistant SPA manager or receptionist in a Fitness or Beauty centre or 4 star Hotel. Somatology/Cosmetology/Beauty Diploma or similar. Strong PC Skills using Microsoft applications such as Word and Excel. Basic knowledge of Microsoft Outlook or equivalent mail client application. Proven accounting skills, marketing strategy and the ability to lead the group to meet new goals. Responsibilities: In a professional, persuasive and friendly way, encourage guests to buy SPA services and products. Manage the day-today operation of the SPA with initiative and creativity. Be on duty seven days each week, at hours advised by the SPA Manager. (Hours will vary according to itinerary). Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business. In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA. When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements and Window decorations. Demonstrate excellent product knowledge of all merchandise sold in the SPA. Exercise extreme care with all articles for sale in the SPA. Compliant with all Health & Safety regulations within the SPA.
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