Jobs in Go!

Provide support and maintain VOIP infrastructure • Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways) • Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options. • Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options. • Install, support, and maintain Cisco VOIP infrastructure. • Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system. • Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.) • Provide support to end-users for Cisco handsets and Real Connect soft phones. • Provide IP Telephony troubleshooting of the company’s telephony system (Cisco). • Configure and support Polycom and Cisco teleconferencing systems. • Support and maintain billing system (voice engine) and assist users with telephone billing queries. • Monitor recording of calls on Cisco handsets and Real Connect system. • Ensure that voice loggers/recordings servers are operational and attend to any errors/issues. • Provide end to end support for the Real Connect telephony system and Cisco IP telephony system. • Conduct weekly Cisco IP telephony and Real Connect system back-ups. Configure, troubleshoot, and monitor LAN/WAN infrastructure • Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide. • Configure, support, and maintain Cisco switches on the LAN. • Assist with setting up of cross-connects. • Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues. • Manage and update the network monitoring system with all the network devices. • Create and update architectural diagrams for the company’s IPT system. • Perform traffic analysis on switch trunk interfaces. • Cisco switches configuration files backups when changes occur. Liaise and correspond with 3rd party suppliers • Apply for services with all our external providers (network links, telephony system etc.) • Obtain quotations from suppliers and assist with the procurement process. • Ordering of Cisco handsets and switches. • Conduct proof of concepts when required. • Report and follow up on faulty network links and telephony system issues with the relevant vendors. Reporting • Submit monthly network performance reports. • Submit monthly telephony system performance reports. Qualification & Experience IT related degree/diploma Technical/Legal Certification • CCNA Voice • CCNA/CCNPF Routing & Switching (Advantage) • CCNA Wireless (Advantage) IT experience of 1 - 4 years minimum Insurance industry experience of 3 years (Advantage) Apply Now

---

Want to do another search?

Jobs in Go!