Specialist QA Engineer with SALESFORCE - Cape Town City Centre
Reverside Professional Services Ltd
Introduction Reverside is a Global ICT company focusing on Digital Engineering, Integration, Cyber-Security, Cloud and Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and Gurgaon, India. Reverside has its Global Headquarter in South Africa and is a B-BBEE Level 1 IT consulting & services organization. Reverside was founded in 2006 and has since grown to a strong team of over 300 consultants, serving more than 40 active clients globally.Website - [URL Disabled]LinkedIn - [URL Disabled] Description Job Title: Specialist QA Engineer with SALESFORCEJob Summary: We are seeking a skilled and experienced Specialist QA Engineer with SALESFORCE to join our dynamic IT team at Reverside. The Specialist QA Engineer with SALESFORCE .Design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both ‘Run & Change’ contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics.QA Engineering Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as an QA automation specialist engineer .Actively participate in daily Scrum and project planning meetings.Participate and analyze test automation requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads) – using design specifications and technical documentation (e.g. Business Briefs, User Stories, Architecture & Integration documentation) Prepare QA & Automation testing documentation (planning, design, executionand sustainability)Develop automation test plansDevelop and execute automated test scripts using various technologies (automated scripts, test harnesses, SQL scripts etc.)Perform various types of automation testing (regression, integration, black box, scalability)Evaluate automated test cases and analyze & report resultsFacilitate test plan / case reviews within squadsWork with product engineers to evaluate software / solution quality & provide recommendations for improvement / enhancementContribute to the design and selection of testing frameworks for business applicationsDeliver all automation & technical testing deliverables on time (always)Provide the required project / scrum related information / feedback on deliverables (e.g. progress, tracking, quality etc.)Conduct performance monitoring on applications / components of applications for which you’ve designed and executed test scripts / plansProduce quality and testing outcome metrics and reports DevOpsFollow engineering best practices and continuously improve on engineering knowledge to successfully shift our QA capability forwardLeverage coding language understanding & expertise to deploy testing requirements for specific products / servicesUnderstand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developedShift from testing features to supporting & being accountable for full product delivery Risk & GovernanceEnsure compliance with technical risk and governance requirementsEnsure work is compliant with automation testing frameworks and standardsProactively identify and communicate risks ahead of needParticipate in Business Continuity, Disaster Recovery, Incident Management processes as required and implement mitigating actions PeopleParticipate in peer reviews & continuously develop automation testing awareness & capability across squads.The successful candidate will have a blend of technical knowledge, project management skills, and a customer-centric mindset to drive the development of innovative and valuable IT solutions. The ideal candidate possesses a strong knowledge of various Contact center technologies skills using AVAYA, IVR, ACD, Voice biometrics & dialler etc, excellent problem-solving abilities, and exceptional communication skills. Background and Experience required3-5 years in Salesforce3-5 Contact Center experience5 years IT industry/Financial servicesMust have skills Contact center technologies skills using AVAYA, IVR, ACD, Voice biometrics & dialler] Profile Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. • Must be Salesforce Certified • Proven experience in Front end and integration testing (API/ETL)
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