Specialist: Quality Assurance (Underwriting) - Menlyn
Position : Specialist: Quality Assurance (Underwriting) Department: IL NB & Underwriting Location Menlyn Purpose: To ensure new business & underwriting of policies is correct and accurate Industries Insurance Duties & Responsibilities Report and monitor anomalies on Underwriting system. Quality check finalised underwritten cases. Network with relevant stakeholders, Service Providers etc. Reporting - anomalies found to Manager. Underwriting/ New Business administration - Monitor and report on all. Sampling Exclusion letters when there was a loading. Sampling HIV letters sent to doctors for HIV positive clients. Sampling limits of Liability cases. Sampling underwriting calls for Quality Checks and Customer Experience. Comply with audit risk requirements Assist Management with tasks needed for audit purposes Underwriting processing pre-audit Treat customers fairly throughout the administration process Quality Assurance Amend policies after finalization of High-Risk policies Facilitate necessary Process updates with underwriters Monthly exception report to Manager / Supervisor regarding anomalies found Ensure quality assurance done to all underwritten cases completed Render quality after care service to all clients on underwritten cases finalized (Performance - Client experience) Contact client for telephonic verification of the Underwritten experience Special projects as from time to time Identify gaps in current processes (recommend process improvements) Report on ongoing errors Identify root causes to facilitate improvement opportunities Set up performance benchmarks and ensure management information is aligned with benchmarks Coaching feedback with team Requirements Formal Education: 3-year Diploma/ Degree recognised by the FSCA Insurance Legislation, RE5 Advantageous, Medical Underwriting Experience : 5 years Medical Underwriting experience (Not Negotiable) Microsoft office (Excel, word, PowerPoint, PowerBI)
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