Sportsbook Payments Administrator – Collection of Monies In - Soweto
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Introduction Well-established company, with a 23-year solid track record in the iGaming industry, offering stable employment within a growing industry. Dynamic, Fun and Exciting environment. Opportunities for professional growth and rapid advancement in one's career. Competitive Compensation. Roles that offer the chance to learn new skills and gain valuable industry experience. A business that recognizes the importance of a great Company Culture, with emphasis placed on values and success. Description Our client is searching for a Sportsbook Payments Administrator – Collection of Monies In to join their team in Johannesburg A Sportsbook Payments Administrator specializing in "Monies In" transactions is responsible for managing and overseeing the withdrawal process for customers. The role requires a balance between maintaining trustful relationships with clients and ensuring timely collections. Skills in communication, negotiation, and problem-solving are essential, along with knowledge of billing procedures and collection. Responsibilities and Duties: Liaise with payment service providers and banks to resolve any payment issues. Reconcile all aspects of the deposit cycle (internally and with payment processors) to ensure no overdue payments. Resolving billing issues to maintain customers. Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent deposits. Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements. Fraud Monitoring and Prevention: Investigating and resolving Deposit-related disputes and discrepancies. Maintain accurate records of all "Money In" transactions, keeping accurate records of all collection activities and updating accounts. Identifying outstanding PSP payments and overdue monies. Assist in the development and improvement of payment processes and systems. Provide reports on PSPs Deposit metrics, trends, and issues to management. Maintain a thorough understanding of various deposit methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations. Bank verification Through AVS Query resolution – internal and deposit processors. Stay informed on the latest deposit solutions and support the Payments Manager with ad-hoc tasks related to player deposits. Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day deposit success rates and traffic flows. Deposit Process Improvement: Identify areas for process optimization and efficiency enhancement within the deposit processes. Education and Qualifications: Bachelor’s degree in finance, Business Administration, or a related field. Requirements: Experience in payment processing of Monies In, preferably in the online gaming or sports betting industry. Familiarity with diverse online payment methods and products. Research competitor sites and PSPs, providing recommendations for enhancements and opportunities. Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry. Excellent analytical and problem-solving skills. Proficient in MS Office and payment processing software. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment.
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