Station Manager: Communication Centre x 2 Positions - South Africa
STATION MANAGER: COMMUNICATION CENTRE (GRADE 3-6) 2 POSTS – REF NO: 06201 Directorate: Emergency Medical Services SALARY : R226 560 – R259 053 (plus benefits) CENTRE EMS – Midrand REQUIREMENTS : Grade 12 certificate or equivalent qualification, AEA/ECT/CCA/NDIP with 3 year experience after registration with the HPCSA in the applicable category according to OSD appointment requirements, two years actual experience in control room or communication center, Code 10 driver’s license, Registration certificate and current registration with HPCSA. Supervisory experience is compulsory. Understanding of EMS and its line of business. Computer skills, knowledge of rules and regulations of communication center. Ability to work under pressure and meet deadlines. DUTIES : Be responsible of all EMS activities in the communication center .provide advice on procedure and policy matters to staff and ensure compliance with all policies operating in the service. Ensure effective communication system as well as be accountable for call taking and dispatching of all incidents in the communication center. Ensure the control and inventory of all resources in the communication Centre. To assist the Communication Manager in the control and the implementation of the EMS policies. Maintain, monitor and review continuous quality improvement for the region in accordance with the policy on quality improvement of EMS. Ensure that effective strategies are implemented for meeting the needs of the community. Entrench a healthy and safe environment and follow up continuously. Be responsible for EMS occupational health and safety at the communication center. Co-ordinate or oversee all major incidents to ensure such incidents are appropriately managed in the communication center. Ensure all complaints are fully investigated and remedial plans are implemented and monitored. Ensure crews adhere to turnaround times. Ensure communication center crews main a high standard of customer etiquette and communication medium with customers or clients. Correlates all relevant statics and indicators received from shifts and send this information to the head Office. Manage the tracking solution, by ensuring all vehicles are functional and warnings are attended mitigated against in future. Investigating and report on all call delays and call dropped. Investigating service complaints received from internal and external resources and reports on these complaints to the EMS head office. Be responsible for continuous quality improvement implementation strategies in line with the policy on quality for EMS. Ensure correct radio and telephone procedures are adhered to by all Emergency Care Dispatcher according to protocol. Maintain security and access restriction within control center whilst on duty. Undertake any other duties as allocated by management. ENQUIRIES : Mr. C Errakiah Tel No: (011) 564 2053 APPLICATIONS : Applications must be delivered directly to: Emergency Medical Services, Continuity SA, Growth Point Business Park, Corner Old Pretoria Road and Tonnetti Street, Midrand or posted to P.O Box 8311 halfwayhouse 1685 OR apply online at: www.gautengonline.gov.za CLOSING DATE : 10 April 2015
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