STUDENT SERVICES OFFICER - - South Africa

STUDENT SERVICES OFFICER

SCOPE OF RESPONSIBILITIES

Overseeing student administration and records, managing financial transactions and records, addressing student and agent inquiries, maintaining office and facilities, supervising the Student Services Assistant.
Amount and Kind of Supervision Received
Regular supervision from the Centre Manager, including periodic reviews, guidance, and feedback.
Amount and Kind of Supervision Exercised
Direct supervision of the Student Services Assistant, including task delegation, performance monitoring, and providing training and support.
Decisions Which Can Be Made
Routine administrative decisions, resolution of standard student and financial queries, office maintenance decisions, and initial handling of agent concerns.
Decisions Which Must Be Referred
Complex student issues, major financial decisions, policy changes, significant operational changes, and escalated agent or student conflicts.

MINIMUM QUALIFICATIONS AND EXPERIENCE

More than 4 years of experience in a student services role with significant exposure to international students, of which 2 years is specific relevant experience in a student services role in the efl Industry.
An undergraduate degree
Preferred qualifications and experience
General tefl qualification and more than 2 years efl teaching experience of which 1 year is specific relevant experience.
Experience of living and working abroad

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