Jobs in Go!

About Us We provide a variety of call centre, customer care, sales, claims, administration and office-based services to international clients across numerous different industries. Our company is owner-managed which ensures that we source only the highest quality staff able to speak English fluently with a neutral accent. Our IT infrastructure ensures that we provide our clients with 24-hour uninterrupted support services. We are looking for a call centre customer care team leader/supervisor to join and leader a team of customer care agents for our client Navex. Duties Monitor and Discuss Stats Daily / Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull and Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your team are attained Having an organized filing system in place Ensuring constant improvement of productivity in your team Be able to communicate Management Instructions and Discussions Ensuring that your Daily / Weekly / Monthly tasks are done timeously Coaching and Development of Staff Requirements • Able to speak fluent English with a neutral accent. • Matric (Maths and Maths literacy is compulsory) • Computer literate and be able to type more than 20 wpm, without errors. • Clear criminal record • Minimum 2 years work experience as Team Leader/ Supervisor in Call Centre, Telesales or Customer Care Additional Skills Required • Candidates must be self-motivated • Able to work under pressure • Energetic and Passionate • Hungry for growth • Able to work shifts based on our client time zones (between 2pm till 12am) Basic Salary: R13000.00 Apply Now

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Jobs in Go!