Supervisor Network and Monitoring - Gauteng, Randburg - Randburg
Matchworks
REQUIREMENTS: IT Diploma/Degree 5 - 7 years' experience in a Technical Support role (Proven track within a NOC, IT or ISP environment) At least 2 years supervisory experience ITIL Foundation v3 or v4 is essential DUTIES: Responsible to manage and ensure that the systems are operational at all times Report to management on adherence to SLA for internal/external customers Ensure compliance of incidents logged against the call looging process Ensure all monitoring systems and appliances are in working order Management of Network Operator incident resolution Ability to assess faults, prioritize, respond and escalate accordingly Management of staff Contact Gay Geyser [Phone Number Removed]; Email: [Email Address Removed] Desired Skills: ITIL Foundation v3 or v4 Technical Support Supervisory Skills Desired Work Experience: 5 to 10 years Desired Qualification Level: Diploma
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