Support Analyst - South Africa
TotalEnergies
Candidate Profile IS or Project Management Degree. Certification or Diploma. 2-3 years working experience. Advanced Excel Strong negotiation, presentation and interpersonal skills Competent in leadership, analysis and communication Knowledge and application of TSA's code of conduct / Ethics and TSA Policies and Procedures Activities Key Responsibilities Peripheral SIS management, LMS (Loyalty Management System), SMD (Station Master Data), E-Fuel Ordering and administration and VISTA (station finder information) As required, employ Bootstock management strategies to ensure network hardware is available for deployment Ensure Comms coordination from PR> PO start to closure within complete Retail department cycle for current and new projects Provide L2 support from an ESO point of view to ensure dealer system issues are speedily resolved. To provide 1st line support on our existing payment method technologies so as to maximize the competitive advantage of TMSA Provide User Acceptance Testing for all new SIS developments Manage Retail Business Systems monthly KPI's Manage and control administrative functions of Retail Business Systems including the complete lifecycle of financial process, from creating purchase requisitions and orders, managing FCA's, creating assets and closing Investment orders. To assist with deployment of all SIS projects: o New Network Stations - 10 integrated SIS sites 10 non-integrated sites per year o Existing Network Stations § SIS and SOC (Stock on Consignment) conversions § KDR (Knock-Down-Rebuild) § Dealers changes Functions include: Retail Operating system: Assist with deployment functions for New sites, SOC, KDR, and Dealer Changes Procedures and project documentation in place and records kept. Applying for the Merchant numbers Request the Switch provider setup Support: Responsible for maintaining site master data (SMD) including for Total Services App including the extracts of database on request Manage Retail Business Systems monthly KPI's Provide monthly statistics Keep minutes of monthly status meetings including status reports To provide 1st line support on our existing payment methods technologies Administrative functions of Retail Business Systems PR and GRV processing Budget Control Policies and procedures for all functions within the team Digital and Innovation competitor reviews Run and distribute monthly Retail Sales Reports for other business units Manage and compile Retail Business Systems Compliance system Commercial Review Compile Retail Business System KPI's HSEQ: To effectively manage and minimise HSE risk within area of responsibility by ensuring: Compliance with all HSE Policies, rules, guideline and legal requirements o Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies o That HSE competency requirements are identified & enforced within area of responsibility Governance Ensures that the regulations are complied with in all commercial practices To ensure TSA policies and procedures in reference to Branch core procedures are well respected (available on WAT) Context & Environment Providing a supportive role to the sales force, ensuring site master data is updated and correct across all the different applications. Management of the financials requires attention to detail. In a context of driving sales and profitability, this role needs to make sure all GRV of invoices needs to complete on time, to make sure Budget is adhered too
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