Support Analyst - Pretoria
Carlysle Talent Search - Centurion
Reference: DBN000809-AD-1Our client based in Irene, is looking for a Support Analyst with SQL and MS Office skills to join their IT Team. Education and Experience: School : Grade 12 Post School : Diploma/Degree in Information Technology/Management Technical Expertise : MS SQL MS Office Experience : Minimum 5 years Other : Valid Light Motor Vehicle Driver’s License Key Competencies: Excellent writing, documenting and communication Skills in English Excellent computer literacy skills Excellent problem solving and trouble shooting skills Interpersonal relationship skills Good understanding of databases Good knowledge of MS Windows/Servers and the MS Office products Backup and recovery principles Knowledge of programming concepts and techniques Report writing and presentation skills Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy Technical expertise regarding data models, database design, data mining and segmentation techniques Excellent data analysis skills SCRUM knowledge and experience advantageous Soft Skills: Attention to detail Communication Conflict management Adaptability Stress tolerance Judgement Decision-making Team work Time Management Physical Demands: Driver of a light motor vehicle on public roads Working conditions are normal for an office and Toll Plaza environment Work requires extensive work using a computer Travelling Work Environment: The work environment characteristics are those encountered in a typical office with an IT environment, driving a light motor vehicle on public roads as well as in the open at Toll Plaza’s. Main Duties and Responsibilities: Monitoring of systems for pro-active system support Monitor performance and quality control plans to identify improvements Test and analyse software applications/programs (propriety/third party) System support and troubleshoot/problem resolution Consult and coordinate with on-site technical resources to resolve issues and problems Documentation and reporting Operational support Identify, analyse, and interpret trends or patterns in complex data sets Work with management to prioritize business and information needs Locate and define new process improvement opportunities Acquire data from primary or secondary data sources and maintain databases/data systems General: This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. We are looking for an individual who will fit into the culture of our company comfortably and for this position we will look at all potential candidates. The company will consider individuals who may have a disability however to a limited extent (Sight - wearing glasses). Please note that the company’s employment equity objectives will be considered. Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports. Monthly
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