Support Engineer Cape Town - Cape Town City Centre
Datacentrix
Datacentrix Cape Town is looking for a Support Engineer to provide a high level of End User support within a VIP environment, ensuring careful and optimal call management and efficiencies. Provides 2nd line support primarily within the end user computing layer, but may extend to initial diagnosis in other components of infrastructure prior to reassignment to other resolver groups. Matric or Grade 12 Essential A or N / MCSE or tertiary IT Qualification. At least 3 years' experience delivering End User Computing Support Services in a customer environment Win10/Office 365, mobility apps, 1st line of support for basic network connectivity and printer support requirements, backup tape management, 3rd party provider facilitation onsite, hands and feet for server room support AD and GPO Experience (Creating Users and Managing AD) Proficient at PC builds and endpoint installations Proactively manages the user experience Clearly communicating with VIP users, especially foreign language users, and listens to understand Excellent Communication and Interpersonal skills. Must be able to work flexible hours as may be required. Must be able to work independently. Must be able to cope under pressure. Must have valid driver's license and reliable transport as travelling is a requirement Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind See Description See Description
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