Support Services Co-ordinator Atlantis - R18 500 to R22 500.00 (Provident Fund after 6 months employment Employer 8 % & Employee 7.5 %

As a Support services coordinator in charge of Support Services at our Motorhome manufacturing factory, you will play a crucial role in ensuring the smooth operation of our support functions. Your primary responsibilities will include analyzing and optimizing various support services to enhance efficiency, productivity, and customer satisfaction.

Key Responsibilities

Team Leadership: Lead and manage a team of support service staff, including, buying specialists, and
administrative staff. Provide guidance, coaching, and mentorship to ensure a high-performing team.
Process Improvement: Evaluate and streamline support service processes, including internal inquiries,
warranty claims, and parts requests. Identify bottlenecks, inefficiencies, and areas for improvement, and
implement solutions to enhance service delivery.
Data Analysis: Utilize data analytics tools and techniques to collect, analyse, and interpret data gathered
from Syspro and other sources. Develop innovative systems and metrics to measure the effectiveness of
support services.
Resource Management: Allocate resources efficiently to meet manufacturing demands while optimizing
costs. Ensure adequate staffing levels, equipment, and supplies to support service operations.
Supplier Management: Collaborate with suppliers to ensure timely delivery of parts and materials.
Negotiate contracts and agreements to secure favourable terms and pricing.
Quality Control: Implement quality control measures to ensure that support services meet the highest
standards. Conduct regular audits and inspections to identify and rectify issues.
Reporting: Prepare and present regular reports to senior management, highlighting key performance
metrics, achievements, and areas for improvement in support services.
Compliance: Ensure that support operations comply with all relevant industry regulations and safety
standards.

Qualifications

Minimum 5 years experience in a purchasing, buying role.
Experience in a support services office.
Proven experience in a team leadship role, preferably in a manufacturing or automotive industry.
Strong analytical and problem-solving skills with a data-driven mindset.
Excellent leadership and team management abilities.
Proficiency in data analysis tools and software.
Exceptional communication and interpersonal skills.
Knowledge of Motorhome manufacturing processes and components is a plus.

Summary of Tasks:

Creating and analising the Material Requirement Planning reports.
Responsible for all local purchasing of parts and other, for the factory
Issuing material buying list. Assist where needed
Analizing the bill of materials to ensure correctness
Ensuring timeously creating of all Jobs on the system.
Responsible for preparing 30day supplier accounts payment documents
Responsible for preparing weekly COD supplier accounts payment documents
Ensuring continuous improvement in Syspro system and procedures
Invoicing of internal, intercompany transactions.
Researching and report back on general administration queries
Liasing with Stores department on matters of BOM, stock takes, efficiencies and improvements.
Scheduling,planning and issuing parts like, Sandwhich panels, GRP parts, etc.
PPE - ordering and distribution
New Vehicle Registrations, incl 21day permits
Arrange all necessary steps and documents for Homologation of new vehicles.
Ensure upkeep of all internal vehicle document records, from chassis reciept to invoicing
Responsible for coordinating and all annual regulation audits. Incl Dol, Mibco, NRCS