Support Team Leader Century City - Cape Town Region
JSM Business Services and Recruitment
Lead and oversee a team of Platforms/End-User Workspace engineers who are responsible for delivering formal requirements associated with End User Computing and Microsoft 365 service architecture, service design, service management and configuration management responsibilities as well as implementing the required End User Workspace Strategy and contributing to its ongoing transformation to mitigate and manage the associated risks in regard to IT assets and services. Ensure that the IT infrastructure is reliable, secure, efficient, and scalable. Coordinate with other IT teams and vendors to deliver high-quality IT services and solutions. This is what we need from you: Manage the workload, performance, and development of the infrastructure engineers Provide technical guidance, mentoring, and coaching to the infrastructure engineers Review and approve the design, engineering, maintenance, and support of the IT infrastructure Ensure that the IT infrastructure meets the business requirements and industry standards Troubleshoot and resolve complex Platforms issues and incidents Implement and enforce IT policies and procedures for the platforms team Plan and execute Platforms projects and initiatives Monitor and report on the IT infrastructure status, performance, and capacity Collaborate with other IT teams and vendors to ensure alignment and integration of IT services and solutions REQUIREMENTS: Bachelor's degree or equivalent in computer science, information systems, engineering, or related field At least five years of experience in IT infrastructure engineering or related role At least two years of experience in leading or managing IT teams Extensive experience of implementing, managing and/or administrating Microsoft 365. Recognised M365 certifications: Microsoft 365 Security Administrator Associate, Identity and Access Administrator Associate, Information Protection Administrator Associate, Teams Voice Engineer Expert, Enterprise Administrator Expert. Advanced knowledge of IT infrastructure technologies, such as servers, network devices, storage systems, Azure, etc. Proficient in various operating systems, such as Windows, Linux, Unix, etc. Skilled in various scripting languages, such as PowerShell, Python, Bash, etc. Familiar with various IT frameworks and methodologies, such as ITIL, Agile, DevOps, etc. Ability to design, build, support, and manage complex IT infrastructure systems and solutions Ability to lead, motivate, and inspire a team of IT professionals Ability to communicate effectively with various stakeholders, such as customers, management, vendors, etc.
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