Team Lead Technical Support Johannesburg, South Africa - Johannesburg
Moladira Management Specialists
Introduction Our client is one of the key players within the Connectivity space with products ranging across all technologies, including FTTH & FTTX. Our client is a subsidiary of a leading Telecommunications company with a South African context. Description To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high technical and service standards. Minimum Requirements Education: -Minimum of 3-year tertiary diploma in relevant field -A, N, ITIL and CCNA (an advantage) Experience: -Minimum 3 years' experience in customer operations -2 Years experience in Similar role in an ISP Advantageous -1 Year in a real-time monitoring or workforce management role (advantageous) &/or -Leadership experience (advantageous Profile Skills: Planning and organizing Attention to detail Report writing Written and Verbal communication skills Time management Great interpersonal and communication skills Leadership Skills Conflict Resolution Analytical skills Sense of ownership and pride in your performance and its impact on the company's success Critical thinker and problem-solving skills Team player Excellent presentation skills Ability to always pay attention to details and encourage team members to do same Ability to take proactive steps in managing problems Ability to effectively handle stress, pressures, and challenges Have in-depth knowledge of management goals and visions and work in line with team members to achieve them Computer packages i.e. MS Office, essential Excel Intermediate We offer Medical Aid Contribution, Provident Fund Contribution, Annual Bonuses, Mobile Phone Allowance
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