Team Leader Call Centre Randburg - Randburg
Quantum Recruitment
This role is a full time position with the responsibilities of assisting a team of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in Customer Service, Financial Coaching, and Debt Management. 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability to lead team members Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking appointments including experience in “lead warming” Experience in financial wellness would be a plus not a prerequisite Excellent ability on excel and spreadsheets Exceptional communication skills – verbal and written Good attention to detail Core Values – Following processes, doing the right thing 2 to 3 years Team Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability to lead team members Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking appointments including experience in “lead warming” Experience in financial wellness would be a plus not a prerequisite Excellent ability on excel and spreadsheets Exceptional communication skills – verbal and written Good attention to detail Core Values – Following processes, doing the right thing
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