Team Leader: Chronic Medicine Management Call Centre - South Africa
Position: Team Leader: Chronic Medicine Management Call Centre Grade: B3M2 Position Purpose: To manage an operational team to ensure that Service Level Agreements and operational targets are achieved and exceeded. Manage and develop team to ensure continued growth. Build relationships with relevant stakeholders and effectively address queries and disputes Experience: Minimum of 5 years as a Call Centre Agent in the Medical Aid Industry Qualifications: NQF Level 5 higher certificate in Business Administration or Call Centre Operations Skill -Communication Skills -Computer Technology Skills -Task Management -Adobe Creative Suite -Data modelling and evaluation -Business Writing Skills -Relevant systems knowledge and application -Knowledge and application of scheme rules -Attention to Accuracy and Detail -Problem solving and decision making skills -Numerical Ability -Customer Focus -Manage team and individual performance
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