Team Leader - Debt Collections - Roodepoort

• Grade 12/Matric
• 5 years experience in debt collection as a team leader
• Ability to work in a team
• Proper time management and ability to work under pressure and preparedness to work overtime, when required
• Able to work and thrive in a high-stress and fast paced environment
• Encumbant must have experience within government sector for debt collection, added advantage - experience with municipalities

• To analyze unsatisfactory items and implement action plans
• Ensure all deadlines are met
• Analyse and document for quality assurance
• To work closely with the supervisor to ensure the collection team have sufficient phone coverage in relation to requests for leave and any schedule changes
• Meet and exceed all targets
• Conduct telephone monitoring and dialer couching sessions to ensure efficient collections
• Ensure all policies are adhered to
• Ensure that reports to clients are produced in a concise and accurate format
• Review delinquent accounts and develop strategies to ensure successful collections

• Good communication skills (written & verbal), attention to details and good interpersonal relations
• Ability to meet deadlines
• Ability to motivate and manage consultants
• Good planning and organizational skills

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