Team Leader for Technical Support (Long term insurance) - Pretoria
One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch. Responsibilities: Drafting reports - call closure stats and 1st line support matters Process implementation and driving continuous improvement (For call closures) Stakeholder engagement Assigning JIRAS Escalating calls to 3rd Line and other teams LAN and WAN support Installing software Troubleshooting Assembling of computer Maintain and repair hardware Maintain and install cables Inventory maintenance for hardware and software Assist users - 2nd line support Procure laptops and desktops Asset management - obtain quotes, tracking and managing assets Must have: A and N Team leader - Technical support experience No less than 5 years' experience in 2nd and 3rd line support Valid drivers' license Excellent English communication Clear credit record, clear criminal record Contactable references of 2 most recent employers
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