Team Leader: Fraud - Cape Town Region
Our client has an opportunity available for a Team Leader in the Fraud department. Requirements: Matric Recent successful Team Leader experience in a financial services environment- essential. Experience in coaching and mentoring team members- essential. Experience of fraud in financial services would be advantageous. Responsibilities: Minimize Fraud losses in line with target range. Monitor live queues to ensure that applicable SLAs for each Fraud Function are met. Ensure productivity is optimized through hands-on management of their team and introduction of best practices. Ensure that all staff are trained and skilled in all areas of fraud risk management. Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived. Handle Internal and external customer services – compliments, complaints. Accurate reporting and preparation and presentation of team performance at weekly operational review meetings. Ensure company policies and procedures are communicate to the team. Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound
Apply Now
Facebook
WhatsappRelated Jobs
Commercial Underwriter Lead - Cape Town City Centre
...
IT Team Leader - Cape Town City Centre
...
Senior Claims Consultant - Cape Town City Centre
Status Staffing
...
Senior Claims Consultant Cape Town - Cape Town City Centre
Status Staffing
...
Permanent Sales Assistant - Cape Union Mart - Quay 4 - Cape Town City Centre
Cape Union Mart International
...