REQUIREMENTS

Matric, Bachelors degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage
Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage
Minimum of 5 years in application support or a similar technical support role
Minimum of 5 years experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions
Minimum of 5 years experience in executing projects
Experience with Agile project methodologies (e.g. Scrum) would be an advantage
Minimum of 3 years experience in managing relational databases
Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage
Minimum of 2 years experience in maintenance of integration architectures such as APIs
Strong understanding of accounting practices and processes
Strong technical aptitude and troubleshooting skills
Familiarity with ITIL principles and incident management processes

DUTIES

Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks or issues that arise.
Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
Conduct thorough testing and debugging to ensure system reliability and functionality.
Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
Continuously ensuring that systems are operating optimally and meeting business needs.
Maintain documentation of system designs, configurations, and processes.
Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
Stay abreast of emerging technologies and industry trends.
Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.