Technical Controller Durban - eThekwini
The Wright Recruitment
Currently seeking a Technical Support Controller for an award-winning tracking company based in Hillcrest. This is a first tier support position to the Engineering team. The candidate will liaise with all levels of staff providing the necessary systems support and feedback. The ideal candidate needs to hae good interpersonal skills and a confident ability to communicate clearly. 1. Tracking unit health check 2. Validation of tracking units for repairs 3. Camera health check 4. Validation of camera units for repairs 5. Investigating / Troubleshooting tracking unit / camera issues in the field 6. Assisting Technicians with installations 7. Pairing of auto remotes for customers when KAS are unavailable to do so 8. Daily AutoFuel checks 9. Quality checks for all Installations and Repairs 10. Job card sign off 11. Daily check of bookings to remove bookings that were not attended so they can be rebooked. 12. Communication with customers who do not have tracking units reporting and collating and updating the ERP with customer replies. 13. Saturday half day work on rotational basis 14. Website Report Checks on Weekly rotational basis 15. Camera footage weekly checks Matric Previous experience, or completed courses in IT / systems / technical background will be advantageous. Extensive server knowledge is key. R10 000 - R15 000 per month, dependant on experience
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