Technical Facilites Coordinator - Johannesburg
Primary Duties
Logging of all requests for service
· Receive all help desk service requests from clients
· Ensure all calls, however received, are logged onto the computer aided facilities management system
· Receive and capture completed job cards from operations and submit for closing to project specific call center
· Ensure supporting documentation is included on all calls where applicable
Issuing of service requests to responsible parties
· Forward all tasks to the responsible parties
· Follow up that the task was successfully allocated
Follow up on all tasks
· Produce daily report on all requests logged on help desk for the Technician highlighting present status
· Ensure all completed tasks are closed
· Highlight in-completed tasks and drive for closure
· Follow up on outstanding issues
· Update task status for client information
· Report to on-site Technical Manager
It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.
Prescribed procedures may be amended by management as and when required
Key Skills and Experience
- Grade 12
- Min 2 year relevant working experience preferably in Facilities Management
- Computer literate (MSOffice)
- Forcelink exp
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