Technical Manager - Gauteng
A dynamic Managed IT Services Provider in Durban seeks the expertise & strong leadership of proactive Technical Manager with the ability to translate vision into strategy and guide execution. Your role will entail ensuring Quality and Standards of services provided, and advice offered are upheld while being responsible for the successful functioning of the Technical Team and the service it provides. This will be achieved through ensuring the respective appropriate tooling, platforms, measurements, processes, training, feedback, mentorships, coaching, and review mechanisms are in place for each staff member and team of staff members. The ideal candidate must have a suitable Degree/Diploma and industry-related Certifications, 10 years' experience in IT including 5 years' managing people in a leadership or management role. You will require solid knowledge of MSP RMM Platforms (N-ABLE/Kaseya), VMware/vCenter and Hyper-V & experience with Server OS and associated technologies' project management, installation, configuration, and troubleshooting (Windows 2019, 2016, 2012/R2, 2008, 2003, MS Exchange, Office365, AD, security).Duties:Recurring responsibilities - Daily early morning operational checks and coordination of the technical resources. Stay up to date with any active sensitive tickets or tasks, guiding the Technical Team to successful completion both from within the ticket management system and on a face-to-face basis in an effort ensure to all incidents and changes are progressed and cleared within SLA or customer set expectation. Provide ongoing coaching to the Technical Team both in the moment and proactively in training sessions where required. Work in the ticket management system, reviewing and actioning all assigned tickets that need to be dealt with by the Technical Manager. Assist the Service Manager to ensure the daily effective and efficient operations of the Support Operations Team. Function as the internal point of contact for any technical queries to and from the rest of the business. Swiftly act in the event that failure management is required, quickly grasp then take charge, pooling the correct resources and then driving the matter at hand through to resolution. Perform failure investigations as part of failure management through root cause analysis with report back to the customers and management, feeding the information back into the continuous improvement cycle. Deal with staff and customers in an efficient, professional, courteous manner. Communicate critical level status to the Account Management & Executive Teams as required where matters arise. Co-ordinate technical challenges with the Service Manager and Coordinator where required. Occasional visits to site if required for the purpose of training staff or dealing with https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExNzgwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ&jid1197769&xid1320_11780
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