Technical Operations Manager - Midrand
Based in MIDRAND - Gauteng QUALIFICATIONS: Engineering or similar degree EXPERIENCE: • Several years progressively responsible experience in a management/ leadership position • Minimum 5 years in an Engineering or Technical environment & ITC experience • Proven track record in delivering complex project success • Remote leadership experience • Leading and coaching teams OVERVIEW: Provide a leadership position in the technical operations department of the organisation, with a broad oversight of system data and IT systems integration within the technical operations framework of the business, along with a business quality management input. The position requires you to monitor technical operational activities to maximize efficiency, productivity, and profits for the organization as a whole, create budgets, study business forecasts, and analyze financial data to control maintenance costs while boosting revenue. The position also requires you to design, control, and manage the technical process and operational integrity of technological services provided by an organization. It involves coordinating the operational aspects of a technical process to ensure smooth running of the business continuity. KEY PERFORMANCE AREAS: Managing all maintenance costs to maximise contractual value while maintaining technical reliability levels that minimises downtime and potential losses of energy performance. ? Report into MANCO at a management level ? Determining, negotiating and agreeing on in-house quality procedures, standards and specifications ? Assessing operational customer requirements and ensuring that these are met with the appropriate resources and priority ? Setting customer service standards ? Ensuring that on site work complies with standards at both national and international level for the during and lifecycle of the contract ? Working with operating staff to establish procedures, standards and systems ? Writing management and technical reports ? Determining training needs, budgets and implementation ? Acting as a catalyst for change and improvement in performance and quality ? Directing technical objectives to maximise profitability ? Recording, analysing and distributing statistical information relating to the performance, reliability and maintenance of the installed base. ? Manage and Monitor the workload, resource loading, KPIs and performance of the Electricians, Workshop staff and Operations Assistant ? Manage, approve or decline annual and other leave ? Oversee the workshop, its function, purpose and impact and value creation in the business. Reviewing underperforming systems, escalating any problems on systems that may have a negative financial impact on the company's contractual performance. ? Needs to work closely with the Key Account Manager to ensure client satisfaction is met Responsible for maintaining the technical goals of the company and addressing any future potential needs. Also responsible for making sure that operational staff are working within technical guidelines of best practice project management and operational governance. ? Responsible for ensuring Health and Safety standards are complied with ? Responsible for developing budgets, approving maintenance expenditure and accountable for variances ? Responsible for appointing and approving maintenance subcontractors to perform duties such as filter cleaning, air conditioning servicing and fire systems, appropriate for the site. ? Responsible for ensuring maintenance and repair contractors sign up for and perform work with a Maintenance SLA ? Create and maintain the best practice standards for technical operations, managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy ? Manage the workflow of technicians and electricians with a quality management oversight. ? Coordinate and participate in projects to design, develop, program, test, install and maintain technical operations processes that will be chosen for the during of the contract ? Responsible for ensuring that scheduled maintenance tasks are performed in line with expectations ? Responsible for planning, coordinating, and executing organizational technical processes from start to finish, with emphasis on strong quality management and influence. ? Manage stock and procurement
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