Technical Support Consultant - KwaZulu-Natal, Durban - eThekwini
Paracon
The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st level support role. Key Responsibilities Process client requests and resolve incidents swiftly Ensure hardware, desktop, network, app and connectivity functionality Collaborate with third party service providers to resolve technical issues Functional network and infrastructure knowledge Network and infrastructure maintenance Ticket closure resolved timeously Optimal BSC performance Client satisfaction Technical Skills Technical and product knowledge; hardware and software Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge. Interpersonal skills Communication Relationship building Minimum Requirements 4 years of support experience Any IT related experience Extensive experience in Hardware, Application and Software understanding Desired Skills: Helpdesk Tech Support 1st Tier IT support Azure DNC Desired Qualification Level: Grade 12 / Matric
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