Technical Support Engineer - Capitec Bank Holdings - South Africa

Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here Once you have completed the above finalize your application by clicking apply below. Who we are We're a bank, but we're more than that too. We believe that banking is about people and that there's a simpler way to bank, and that by helping our clients manage their financial lives better, we enable them to live better. Why Choose Us At Capitec, we offer our best by being a CEO in every situation - we always put the Client first, act with Energy and take Ownership. We make it priority to ensure that each Capitec person feels known, valued, focused and has the opportunity to grow. Picture yourself in the heart of a dynamic, fast-paced environment, where you can harness the power of your experience to make a real impact. The successful candidate will join the Infrastructure Implementation Team within the Data and Technology Department. The Technical Support Engineer will be responsible for hardware and software support. They will also be responsible for projects and the on-and-offboarding of all employees. Join Us in Becoming the Best Bank in the World We appoint people for their potential and continuously look for talented, driven individuals to help us innovate and evolve the banking industry. That's why we focus on finding the right people for the right jobs. We love what we do - it takes a great team, commitment and dedication to build a brand that we are proud of and that our clients trust. If you are looking for a rewarding role, which will allow you to get involved with technical refresh projects as well as an in-depth understanding of the technical platforms all users are using within the organization, you should apply today Purpose Statement To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions). To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring. Experience Minimum: 3 - 5 Years' experience in a corporate technical support environment 3 Years knowledge related to Microsoft hardware and software technology Basic knowledge of diagnostic principles and troubleshooting Client relationship management practices and principles Dependent on the business requirement the specified experience may be subject to change. Ideal: 5 Years' experience in an IT operational environment of which 3 years should be experience in a Banking environment Vendor relationships and management Qualifications (Minimum) A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science Qualifications (Ideal or Preferred) Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science Knowledge MINIMUM: Knowledge in a corporate support environment Knowledge related to Microsoft hardware and software technology Basic knowledge of diagnostic principles and troubleshooting Client relationship management practices and principles IDEAL: Knowledge in a corporate and supplier support environments Knowledge related to Apple hardware and software technology Advanced knowledge of diagnostic principles and troubleshooting Client relationship management practices and principles Understanding SCCM principles Vendor relationships and management Skills Communications Skills Interpersonal & Relationship management Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Analytical Skills Negotiation skills Conditions of Employment Clear criminal and credit record Willing to work regular shifts or weekends or rotational standbys Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals. Apply Now

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Technical Support Engineer - South Africa

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