Technical Support Officer - Solar - Salesworx - iLembe

Based: Ballito, Durban, KZN. Step into the forefront of solar innovation with our client, a leading solar energy solutions company based in Durban Our client is currently seeking a Technical Support Officer to join their team in-office. If you have a strong technical background in solar energy systems and a passion for providing exceptional support, this role is perfect for you. As a key member of their team, youll be responsible for providing technical assistance to their customers and internal teams, ensuring smooth operations and customer satisfaction. Objective: Ensure effective resolution of customer issues related to solar products at a group level. The candidate will play a crucial role in providing assistance, troubleshooting technical problems, and offering guidance to users. By addressing customer concerns promptly and accurately, the candidate will contribute to customer satisfaction. The candidate will play a crucial role in improving product reliability, identifying common issues, and facilitating communication between customers and the internal development. Providing technical support and assistance to customers with solar product-related issues through various communication channels. Identifying and resolving technical problems by guiding customers through step-by-step troubleshooting processes. Maintaining accurate and detailed records of customer interactions, technical issues, and solutions for future reference and improvement. Offering training sessions to customers on the proper use, maintenance, and troubleshooting of solar equipment. Coordinating with internal teams or product development teams to escalate and resolve complex technical issues. Gathering feedback from customers to understand common issues, improve support processes, and contribute to product development. Ensuring that customer interactions align with company policies, procedures, and service quality standards. Effectively communicating technical information to customers with varying levels of expertise, ensuring clarity and understanding. Taking ownership of customer issues and working diligently to achieve satisfactory resolutions, ensuring a positive customer experience. This includes managing the RMA process with suppliers to ensure efficient feedback and resolution. Requirements Strong knowledge of general solar installations and troubleshooting. Ideally, possess Victron technical knowledge. Solid understanding of electrical wiring and troubleshooting. Benefits Salary: R15 000 - R25 000 (CTC) Apply Now

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Technical Support Officer - Solar - iLembe

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