Technical Support Technician JHB - Johannesburg
odwyer
Technical Support Technician One of the largest supermarket retailer on the African continent are looking to employ Technical Support Technician in Johannesburg. Duties To effectively manage all aspects of the technical helpdesk in logging and resolving technical and system queries. Managing the setting up and maintenance of networks at box offices and events. Team Work The ability to achieve objectives and results by bringing together and working with diverse groups under demanding and conflicting circumstances. The ability to work independently when other team members are out of office Field work. Occasional travels. After hours work and weekend standby duties Planning and organizing Demonstrate professional conduct by prioritizing work load in a deadline environment Problem solving The ability to find creative solutions in order to solve complex problems presented to technical helpdesk Accuracy and Efficiency Must have a passion for finer details in task management and completion Adaptability Must be adaptable to changes in market and business demands. Able to work in different environments and locations and be able to travel as a result thereof. The ability to handle crisis situations, deal with fluctuating work load and still meet work deadlines. Helpdesk / Technical Ensure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices. Identify possible trends in technical queries and escalate to necessary departments for resolution. Provide follow up service to close logged calls. Office automation Preparing of Desktops and laptops with operating systems, profiles and network connectivity. Manage hardware maintenance to minimize hardware failure. Carry out installations according to prescribed operating standards. Customer Service Provide professional and helpful service to internal and external clients for both telephonic and hands on support. Administration Effectively record, manage and retain all information relative to scope of work. Requirements: Matric A Essential N Essential MCSE qualification optional Technical understanding of WAN, LAN and windows operating systems and products. 2 years driver’s license Essential What to include when applying: Current and required salary Updated Detailed CV (Please include month and year employed) Duties for each role must clearly reflect on CV’s Reason for leaving Email your detailed CV to: Email your CV to claudodwyerpersonnel.co.za Please note only Candidates that meet the required minimum will be considered coupled with information requested above Please note only Candidates that meet the required minimum will be considered coupled with information requested above We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful For more vacancies visit our Page on Facebook: O’Dwyer Personnel / Alternatively follow us on Twitter: OdwyerPersonnel
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